Reference

Terms That Govern Your tk999games Account

These terms set out what you agree to when you open and use your tk999games account — covering deposits through bKash, Nagad, and Rocket, how your wallet behaves, and what we expect from every account holder.

Account eligibility rulesbKash, Nagad, Rocket deposit termsWallet and withdrawal conditionsFair use and account conductHow to raise a dispute
tk999games Terms That Govern Your tk999games Account
REACH US DIRECTLY

How to Contact Us About These Terms

If any part of these terms is unclear, or you believe a rule has been applied to your account in error, contact our Bangladesh support team directly. We handle terms-related queries through the channels below. Disputes tied to a bKash or Nagad transaction require your transaction reference number, so keep that handy when you reach out.

Live Chat Start a chat from the account dashboard. Available for terms queries, wallet disputes, and account verification questions tied to your bKash or Nagad deposit.
Email Support Send your query with your account ID and any transaction reference to our support address. We respond to terms and dispute emails in the order they arrive.
Account Help Centre The help section inside your account lists common terms questions, withdrawal hold procedures, and steps for flagging a Rocket or Nagad payment discrepancy.
HOW WE HANDLE YOUR ACCOUNT

Account Security and Your Rights Under These Terms

These terms exist to protect both your account and the integrity of the platform. Here is how we act on the four areas that matter most to account holders in Bangladesh.

Data Handling

We collect only what is needed to operate your account — login details, wallet identifiers like your bKash number, and transaction records. We do not sell this data to third parties.

Account Security

Your account is protected with OTP verification on login. If you notice activity you did not trigger, use the account lock option immediately and contact support with your registered Nagad or Rocket number.

Data Retention

Transaction and account records are kept for the period required by our operating policy. You may request a summary of your account data by contacting support through live chat or email.

Requesting Changes

To update your registered mobile wallet number — bKash, Nagad, or Rocket — submit a request through the account settings page. Identity verification is required before any wallet detail is changed.

Common Questions About Our Terms

These are the questions we get most often about account rules, wallet conditions, and your rights as an account holder on tk999games.

Yes. All three wallet methods fall under the same deposit terms. Each wallet also has its own processing conditions, so check your bKash or Nagad app for any limits on your end before sending funds.

No. Each person may hold one account only. Operating duplicate accounts, or using a different wallet number to open a second account, breaches these terms and may result in both accounts being closed.

A hold usually means we need to verify your identity or confirm the wallet you used for deposit. Reply to our verification request with the required details and we will process the withdrawal once cleared.

We flag material updates on your account dashboard with a notice period before the changes take effect. Continuing to use your account after that period means you accept the updated terms.

Raise a dispute through live chat or email. Include your account ID and, for wallet disputes, the transaction reference from your bKash, Nagad, or Rocket app. We review every dispute in the order received.

Yes. Access to the platform depends on your local law and whether your region is among those we currently serve. If access is restricted in your jurisdiction, these terms do not create any entitlement to use the platform.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.